Reference
How bookings work
From enquiry to deposit release — the eight steps every Onestrada booking moves through, with the paperwork named at each stage.
Company
About Onestrada
Onestrada is a European luxury car concierge — a single point of contact between you and a vetted network of regional suppliers. We don't own the cars; we own the brief, the paperwork, and the written contract that sits over the booking.
What we are
A concierge layer, not a fleet
The vehicles are sourced from regional luxury rental operators — the people who own the keys, garage the cars, and sit behind the handover. Onestrada writes the brief, gathers the documents, negotiates the contract, and stays on the line through the rental. You speak to one team in English; the suppliers speak to us in their language.
We don't publish a fleet list because the vehicle that actually shows up at the handover depends on the supplier we book with, the dates, and what's properly available that week. The marque and model are confirmed in writing before the deposit clears — never inferred from a photograph on a category page.
What we book
Self-drive luxury, with delivery
Supercars, grand tourers, convertibles, executive saloons, and SUVs across Italy, France, Switzerland, Monaco, and Spain. The vehicle meets you at the airport, hotel, villa, or marina that actually applies to the trip — handover point, meeting contact, and number plate confirmed in writing before the booking is locked.
Chauffeured transfers and driving experiences are part of the same brief when they fit — a chauffeured car between two cities, or a route across the Italian Alps the morning before the self-drive starts. The remit ends at vehicles; we don't book flights, charters, or hotels.
How we work
One written contract per booking
Every reply to a brief comes back as one document: the shortlist of vehicles the supplier can actually deliver, the inclusive mileage, the cross-border countries the contract permits, the insurance summary, the deductible, the deposit, the handover and return points. Exact figures are confirmed per quote because they move with vehicle category, dates, and supplier — we don't publish a price list that would be wrong by the time you read it.
For the operational detail behind each line on the contract, read how bookings work, the insurance and deposits reference, and the cross-border notes that apply when the itinerary leaves the country of pickup. The cancellation terms that govern a paid booking are written out on the cancellation page.
What we don't do
Not a marketplace, not a broker
We don't quote prices on a category page. We don't claim a specific car is available without checking with the supplier that holds the keys. We don't publish reviews or ratings — every booking is a one-off contract, not a five-star tile. We don't list addresses for offices we don't operate from. If a figure isn't on a contract you've signed, treat it as indicative.
Contact Onestrada when a brief is ready, or browse the network directory for cities, marques, airports, and driving routes.
Keep reading
References
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- Reference
Insurance and deposits
What insurance covers, what the security deposit holds, and why every exact figure is confirmed per quote rather than promised in advance.
- Reference
Cancellation terms
How cancellation windows, refunds, and rebooking work — written out so the operative numbers in your contract aren't a surprise.
- Reference
Cross-border rentals
Permitted countries, the cross-border permit, tolls, and the paperwork that has to be in the glovebox before the car leaves the country of pickup.
Concierge
Send the brief
Once you've read how the contract sits, send the brief — destination, dates, delivery point, and the kind of car. We reply with the shortlist and the contract terms on one page.