Reference
About Onestrada
Who Onestrada is, what we book, and why every brief reads back as one written contract before the booking is locked.
Process
How bookings work
A luxury rental is a contract between you and the regional supplier — Onestrada brokers the brief, gathers the documents, and stays on the line. These are the eight steps the booking moves through, with the paperwork that closes each stage.
The eight steps
From brief to deposit release
Nothing here is unusual — every reputable supplier in Europe runs a near-identical handover. The value of writing it out is that you know what document you'll receive at each stage, and where Onestrada sits relative to the supplier that owns the keys.
- 01
Enquiry
You send the brief — destination, dates, delivery point, the kind of car, and anything else that shapes the trip (a wedding, a route across the Alps, a private aviation arrival). The form on the enquiry page captures the structured fields; an email to the concierge address works just as well.
Closes with — Brief acknowledged by reply within one business day.
- 02
Shortlist
We reply with a written shortlist of vehicles the regional supplier can actually deliver on those dates — marque, model, year, transmission, and the inclusive mileage that comes with each. You pick one (or ask to swap one out); we don't lock the supplier in until you've seen the contract terms.
Closes with — Three to five named vehicles, each with the operative figures.
- 03
Documents
Driver licence (front and back), passport photo page, and — if the rental crosses a border — the second driver's documents on the same standards. The supplier checks the licence class against the vehicle category; supercars routinely require five years of post-licence experience, confirmed against the licence issue date.
Closes with — Documents acknowledged by the supplier in writing.
- 04
Quote
Once the vehicle and the documents check out, the quote arrives as one page: rental total, the inclusive mileage, the insurance summary, the deductible (in the currency of the supplier), the security deposit, the cross-border permit if it applies, and the delivery and collection points. Exact figures are confirmed per quote because they move with vehicle category, dates, and supplier.
Closes with — One written quote that doubles as the contract preview.
- 05
Payment
A deposit secures the booking; the balance and the security deposit are taken before the handover. Cards go to the supplier directly — we don't operate as the merchant of record. The supplier issues the receipt against the same card the rental contract names.
Closes with — Receipt and the locked contract emailed back the same day.
- 06
Handover
On the day, the car meets you at the address on the contract — airport terminal, hotel forecourt, or residential address. The handover walkthrough takes around fifteen to twenty minutes: documentation check, vehicle inspection, fuel level, mileage reading, and a brief familiarisation with the controls. The meeting contact and the vehicle number plate are confirmed in writing the day before.
Closes with — Signed handover sheet noting condition and starting mileage.
- 07
Return
The car is returned at the address and time the contract names — refuelled to the level it left on, with any luggage cleared. The supplier walks the vehicle with the same inspection sheet from handover; any new damage is logged against the inspection record. If a return point needs to change mid-rental, the supplier confirms the revised address and any one-way fee in writing before the move.
Closes with — Return inspection sheet, mileage reading, and fuel confirmation.
- 08
Deposit release
Once the return inspection clears, the security deposit is released back to the same card. Release timing is set by the card network, not by the supplier — funds typically clear within five to ten business days. Toll, congestion, and traffic fines that arrive after the rental are settled separately and itemised in writing.
Closes with — Release confirmation from the supplier; statement reflects the credit within the card-network window.
The contract that sits over the booking
One document, written in advance
Every line that matters at handover — the vehicle, the inclusive mileage, the deductible, the deposit, the delivery and collection points, the cross-border permit — is on the contract you sign before payment. The supplier's standard terms sit underneath; Onestrada reviews them with you in English and flags any clauses that aren't market-standard.
For the operative numbers behind each line, see insurance and deposits, the cancellation terms, and — when the trip crosses a border — the cross-border rentals reference. About Onestrada frames who sits where in the chain.
Keep reading
References
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- Reference
Insurance and deposits
What insurance covers, what the security deposit holds, and why every exact figure is confirmed per quote rather than promised in advance.
- Reference
Cancellation terms
How cancellation windows, refunds, and rebooking work — written out so the operative numbers in your contract aren't a surprise.
- Reference
Cross-border rentals
Permitted countries, the cross-border permit, tolls, and the paperwork that has to be in the glovebox before the car leaves the country of pickup.
Concierge
Send the brief
Now you've read the process — send the brief and we'll come back with the shortlist and the quote on one page.