Reference
About Onestrada
Who Onestrada is, what we book, and why every brief reads back as one written contract before the booking is locked.
Policy
Privacy policy
What we collect when you send a brief, how it's used, how long we keep it, and how to ask for the record to be removed. Written as a reference rather than as a legal document — the operative wording for a specific rental sits on the supplier's contract.
What we collect
Brief-side and booking-side
When you send a brief through the enquiry form or by email, Onestrada records the destination, dates, delivery point, vehicle preferences, and any contextual detail you choose to share. We collect your name, email address, and (if you supply it) a phone number so the concierge can reply.
Once a brief becomes a booking, the supplier collects the documents the rental contract requires — typically a driver licence, a passport photo page, and the lead driver's credit card details for the security deposit. Those documents go to the supplier directly; Onestrada doesn't store the card details and doesn't keep long-term copies of the documents.
What we do with it
Concierge use only
The brief is shared with the regional supplier (or suppliers) most likely to be able to deliver the trip, so they can quote against it. We don't sell or rent contact details, and we don't pass briefs to suppliers outside the network. If the brief is for a city we don't cover, we'll say so and not forward the brief at all.
Marketing emails are opt-in. If you've sent a brief in the past and don't want any further contact, write back asking us to remove the record — see the next section.
How long we keep it
Retention windows
Brief-level correspondence is retained while the quote is live and for a short window afterwards so a follow-up trip can be put together against the same context. Booking-level records — the contract, the receipts, the inspection sheets — are retained for the period required by the laws of the country of pickup. Beyond that window, records are deleted unless a regulatory or tax obligation requires the supplier or Onestrada to keep them.
Your rights
Access, correction, deletion
Under European data-protection law (GDPR) and the equivalent UK regime, you can ask for a copy of the personal data Onestrada holds about you, ask to correct anything that's wrong, ask to delete the record, and withdraw consent at any time. Booking-level records held under a legal retention obligation can't be deleted before the obligation expires, but everything else can.
To exercise any of these, write to hello@onestrada.com with the request. We respond within thirty days. For disputes that can't be resolved that way, you have the right to lodge a complaint with the data-protection authority in your country of residence.
Site analytics & cookies
Light-touch instrumentation
The Onestrada site uses privacy-respecting analytics to measure which pages get read and where visitors arrive from. When you first arrive, the site stores a small attribution record in your browser — the page you landed on, the referring site, and any campaign tags on the link — so an enquiry can be traced back to the page that prompted it. That record holds no name and no identifier.
When you send a brief, that attribution context — together with the page you enquired from and a broad device type (mobile, tablet, or desktop) — is attached to the enquiry so the concierge can see how the trip reached us. We don't run advertising trackers, we don't sell visitor data, and we don't build profiles of you across other sites. The site does not require login.
For where this sits relative to a rental booking, see how bookings work and the terms of use. Reach the concierge through Contact, send a brief via the enquiry form, or read about the business on the about page.
Keep reading
References
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- Reference
How bookings work
From enquiry to deposit release — the eight steps every Onestrada booking moves through, with the paperwork named at each stage.
- Reference
Insurance and deposits
What insurance covers, what the security deposit holds, and why every exact figure is confirmed per quote rather than promised in advance.
- Reference
Cancellation terms
How cancellation windows, refunds, and rebooking work — written out so the operative numbers in your contract aren't a surprise.
Concierge
Send the brief
When the policy is acceptable, the next step is the brief — destination, dates, delivery point, and the kind of car.